SOFAR 5KWH-L1 Lithium Battery

1. Return Policy: Products can be returned within 7 days of delivery. Items must be unused, in their original packaging, and accompanied by proof of purchase. 2. Refund Policy: Refunds will be processed once the returned product passes our inspection. The refund will be credited to your original payment method within 5-7 working days. 3. Replacement Policy: If the product is defective or damaged, you can request a replacement within 1 year of purchase. Replacements are subject to product availability. 4. Exceptions: Customized products or items damaged due to customer mishandling are not eligible for return, refund, or replacement.